AI Assistant for Customer Onboarding and Support
Accelerate time-to-value with an AI assistant for user onboarding. Asiyst acts as an interactive AI assistant for customer support website experiences—walking new users through features and answering technical questions 24/7.
Transform Customer Onboarding into an Engaging Visual Journey
Static knowledge base articles and multi-paragraph welcome emails are rarely read by busy users. When customers cannot figure out how to configure their account or use a feature, frustration builds, leading to churn or high support costs.
With an AI website onboarding assistant and AI avatar for customer support, users receive conversational assistance right inside your application. The assistant highlights the exact buttons to press, explains setup parameters, and instantly resolves troubleshooting questions using verified company documentation.
Interactive Guided Tours
Step-by-step walkthroughs that highlight user interface elements and confirm task completion in real time.
Grounded Documentation RAG
Sync markdown docs, PDFs, and sitemaps so answers are 100% accurate, factual, and free from hallucinations.
24/7 First-Response Support
Instantly answer repetitive inquiries at all hours, freeing up your team for complex tier-2 and tier-3 escalations.
Frequently Asked Questions About Onboarding & Support
How our assistant handles guided walkthroughs, escalations, and knowledge synchronization.
How does the AI assistant onboard new website users interactively?
When a user signs up or accesses a new workflow, the AI assistant greets them, explains core features, and provides click-by-click visual guidance across the interface, ensuring new users quickly reach their 'aha' moment.
How effective is the assistant at deflecting repetitive customer support tickets?
By indexing your help desk articles, PDFs, and API documentation with grounded RAG, Asiyst resolves up to 70% of common how-to and troubleshooting inquiries immediately without human agent escalation.
Can the assistant route unresolved inquiries to human support?
Yes. If a question falls outside the assistant's grounded knowledge or requires manual account intervention, it directs the user to your ticketing portal or support email (such as support@asiyst.com).
How do I update the assistant when our product workflows change?
You can update knowledge sources via the Asiyst dashboard or automatically sync Markdown and sitemap changes using 'npx @asiyst/cli sync' in your deployment pipeline.
How much does it cost to power 24/7 customer support with Asiyst?
Asiyst uses predictable AI Credits ($1.00 USD = 1,000 credits) with 1,000 free starter credits. You can also configure BYOK mode with your private OpenAI, Anthropic, or Google Gemini keys for zero Asiyst token markups.
Supercharge Your Onboarding and Support Today
Get 1,000 free AI credits. Connect your knowledge base and let Asiyst assist your visitors around the clock.