Terms of Service

By creating an account, accessing the Services, purchasing credits or subscriptions, connecting an integration, using an API, installing an SDK or CLI, or otherwise using the Services, you agree to be bound by these Terms.

If you use the Services on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that entity to these Terms.

You must be legally capable of entering into a binding agreement to use the Services.

You may not use the Services where applicable law prohibits you from doing so.

If you are using the Services on behalf of an organization, you are responsible for ensuring that your use complies with the organization's policies and applicable law.

Certain Services require an account.

You agree to provide accurate and reasonably current information when creating and maintaining your account.

You are responsible for keeping account information accurate and updating it when necessary.

You are responsible for protecting your account credentials and authentication methods.

You must:

• Keep passwords and authentication credentials confidential.
• Protect API keys and access tokens.
• Avoid sharing account credentials with unauthorized persons.
• Notify Asiyst if you suspect unauthorized access.
• Take reasonable steps to secure devices used to access the Services.

You are responsible for activity occurring through your account unless caused by circumstances outside your reasonable control.

You may not:

• Access another user's account without authorization.
• Circumvent authentication controls.
• Share credentials in a manner that violates applicable plan restrictions.
• Attempt to obtain unauthorized access to Asiyst systems.

Asiyst provides software and infrastructure designed to enable users and developers to create, configure, deploy, and operate AI-powered assistants, avatars, integrations, applications, and related functionality.

Services may include:

• AI assistants.
• AI conversations.
• AI model integrations.
• Knowledge sources.
• Website assistants.
• Avatars.
• APIs.
• SDKs.
• CLI tools.
• Developer tools.
• Analytics.
• Dashboards.
• Storage.
• Integrations.
• Other related functionality.

The specific Services available to you depend on your account, plan, configuration, and applicable agreement.

Asiyst may modify, update, replace, add, or remove features from the Services.

Changes may be necessary for:

• Security.
• Compliance.
• Infrastructure.
• Product development.
• Performance.
• Third-party provider changes.
• Business requirements.

Where required by applicable law or contract, Asiyst will provide appropriate notice of material changes.

Certain functionality may be identified as:

• Beta.
• Experimental.
• Preview.
• Alpha.
• Early access.

Such functionality may be subject to additional terms and may not provide the same availability, reliability, or support as generally available Services.

The Beta / Experimental Features Terms govern such functionality where applicable.

You must use the Services lawfully and responsibly.

You may not use the Services for activities prohibited by the applicable Acceptable Use Policy, AI Usage Policy, Developer Terms, API Terms, or other applicable policies.

You may not use the Services to:

• Violate applicable law.
• Commit fraud.
• Facilitate unauthorized access.
• Distribute malware.
• Conduct security attacks.
• Infringe intellectual property rights.
• Abuse or harass others.
• Circumvent technical restrictions.
• Interfere with the Services.
• Evade usage or billing controls.
• Engage in prohibited high-risk activities.
• Facilitate unlawful activities.

Additional restrictions may apply under the AI Usage Policy and Acceptable Use Policy.

The Services may use artificial intelligence and machine-learning technologies.

AI-generated results may be:

• Inaccurate.
• Incomplete.
• Outdated.
• Biased.
• Misleading.
• Inconsistent.
• Unsuitable for a particular purpose.

You are responsible for reviewing AI-generated results before relying on them.

You are responsible for determining whether AI-generated output is appropriate for your intended use.

You should independently verify important information, particularly information involving:

• Legal matters.
• Medical matters.
• Financial decisions.
• Security decisions.
• Safety.
• Employment.
• Education.
• Other high-impact decisions.

The Services are not a substitute for professional advice.

Asiyst does not provide legal, medical, financial, tax, accounting, investment, or other professional advice merely because AI-generated information is provided through the Services.

Asiyst may use third-party AI model providers or allow customers to connect their own AI provider accounts.

Third-party providers may have their own:

• Terms.
• Privacy policies.
• Usage restrictions.
• Data-processing practices.
• Availability limitations.
• Model limitations.

Your use of third-party AI services may therefore be subject to additional terms.

Where the Services permit you to connect your own AI provider credentials, you remain responsible for:

• Maintaining those credentials.
• Maintaining an appropriate provider account.
• Complying with the provider's terms.
• Paying provider charges where applicable.
• Configuring provider permissions appropriately.

You may provide information, files, prompts, configurations, code, knowledge sources, text, images, models, and other content through the Services (“Customer Content”).

You retain rights in Customer Content to the extent you own those rights.

You grant Asiyst the rights reasonably necessary to host, store, reproduce, transmit, process, modify where technically necessary, and otherwise use Customer Content to provide and operate the Services.

This authorization may include processing Customer Content through applicable infrastructure and service providers.

Asiyst does not obtain ownership of Customer Content merely by providing the Services.

You are responsible for Customer Content that you submit, upload, connect, or otherwise make available through the Services.

You represent that you have the rights and permissions necessary for Asiyst to process that content as contemplated by these Terms.

You are responsible for determining whether your use of the Services involves Personal Data and whether your processing complies with applicable privacy and data-protection laws.

Where applicable, Asiyst's Privacy Policy and Data Processing Agreement govern Personal Data processing.

You should not provide sensitive information unless the relevant Service supports such information and you have an appropriate lawful basis and authorization to process it.

You remain responsible for determining whether the Services are appropriate for your intended processing.

The Services may allow you to connect websites, documents, databases, applications, or other sources of information.

You are responsible for:

• Having appropriate rights to access those sources.
• Configuring access permissions.
• Maintaining valid credentials.
• Ensuring lawful processing.
• Reviewing resulting AI behavior.

Where the Services retrieve or process information from external websites or sources, Asiyst does not guarantee:

• Accuracy.
• Availability.
• Completeness.
• Continued accessibility.
• Ownership.
• Legality of third-party content.

You are responsible for ensuring that your use of external content is permitted.

The Services may allow you to create AI assistants, avatars, or interactive website experiences.

You are responsible for:

• Configuring their behavior.
• Reviewing their responses.
• Providing appropriate instructions.
• Ensuring appropriate disclosures.
• Ensuring compliance with applicable law.
• Monitoring their use.

If the Services permit automated actions, you are responsible for configuring appropriate safeguards.

You should not configure automated functionality to perform actions that you are not authorized to perform manually.

If you use APIs, SDKs, or CLI tools to build applications, you are responsible for your application.

This includes:

• Application security.
• Authentication.
• Authorization.
• Data handling.
• User disclosures.
• Legal compliance.
• Third-party integrations.

The Developer Terms and API Terms may impose additional requirements.

You must protect API keys, access tokens, provider credentials, and other authentication information.

You may not intentionally expose private credentials through:

• Public source repositories.
• Client-side applications where inappropriate.
• Public websites.
• Logs.
• Public documentation.
• Other insecure locations.

Your use of the Services may be subject to:

• Rate limits.
• Credit limits.
• Storage limits.
• Request limits.
• Resource limits.
• Plan restrictions.
• Fair-use restrictions.

Asiyst may enforce these limits to protect service stability and prevent abuse.

Certain Services may use Asiyst credits or other usage units.

Credits:

• May be purchased or granted.
• May be subject to expiration or promotional restrictions where disclosed.
• Are not necessarily equivalent to currency.
• May only be used for eligible Services.
• May be subject to applicable refund rules.

The Payment Terms and Refund Policy provide additional information.

Certain Services may be offered through subscriptions.

Subscriptions may include:

• Recurring billing.
• Plan-specific limits.
• Included usage.
• Additional charges.
• Upgrade or downgrade options.

The applicable pricing and Payment Terms govern billing.

Payments may be processed through third-party payment providers.

You authorize the applicable payment processor to process charges associated with your purchases according to the applicable transaction terms.

You are responsible for applicable taxes associated with your purchases unless applicable law requires Asiyst or its payment provider to collect or pay them.

Refund eligibility is governed by the Refund Policy and applicable consumer-protection laws.

Nothing in these Terms removes rights that cannot legally be excluded.

Asiyst and its licensors retain ownership of:

• Asiyst software.
• Websites.
• Interfaces.
• Documentation.
• Branding.
• Logos.
• Product designs.
• Platform technology.
• Other Asiyst materials.

These Terms do not transfer ownership of Asiyst intellectual property to you.

Subject to these Terms, Asiyst grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for their intended purposes.

This license does not permit you to:

• Copy the Services.
• Resell the Services without authorization.
• Reverse engineer prohibited components.
• Circumvent technical restrictions.
• Create unauthorized derivative versions.
• Remove proprietary notices.

Certain components of the Services may include open-source software.

Those components may be governed by their applicable open-source licenses.

Where an open-source license grants rights that differ from these Terms, the applicable open-source license controls for that component to the extent required.

You may provide suggestions, ideas, bug reports, or other feedback regarding the Services.

You grant Asiyst permission to use feedback to improve its products and Services without compensation, subject to applicable confidentiality obligations.

Asiyst names, logos, product names, and related marks may be trademarks or other protected identifiers.

You may not use Asiyst trademarks in a way that implies unauthorized sponsorship, endorsement, affiliation, or ownership.

The Trademark Policy provides additional requirements.

Asiyst may respond to valid copyright complaints and other intellectual-property claims.

The Copyright / DMCA Policy governs applicable copyright complaints.

The Services may integrate with or depend upon third-party services.

Third-party services may include:

• AI providers.
• Payment providers.
• Cloud infrastructure.
• Authentication providers.
• Analytics services.
• Email providers.
• Storage services.
• Other integrations.

Third-party services may be subject to separate terms.

Asiyst is not responsible for changes made by independent third-party providers.

A provider may:

• Change its API.
• Change pricing.
• Change availability.
• Change functionality.
• Restrict access.
• Discontinue a service.

Such changes may affect Asiyst functionality.

Asiyst implements security measures designed to protect the Services and information processed through them.

However, no technology or security system can guarantee absolute security.

You are also responsible for securing your account, applications, credentials, and integrations.

Asiyst seeks to maintain reliable Services but does not guarantee uninterrupted or error-free operation unless a specific SLA applies.

Availability may be affected by:

• Maintenance.
• Security incidents.
• Third-party failures.
• Network problems.
• Infrastructure failures.
• Customer configurations.
• Events outside Asiyst's reasonable control.

Asiyst may perform scheduled or emergency maintenance.

Maintenance may temporarily affect Service availability.

Asiyst may discontinue or modify features, APIs, SDK versions, integrations, or other functionality.

Where appropriate, Asiyst may provide migration information or notice.

Asiyst may suspend or restrict access where reasonably necessary to:

• Prevent security threats.
• Investigate abuse.
• Prevent fraud.
• Enforce usage restrictions.
• Address non-payment.
• Comply with law.
• Protect the Services.
• Protect users or third parties.

You may stop using the Services at any time.

Where applicable, you may close your account through the available account-management functionality or by contacting Asiyst.

Termination does not automatically eliminate outstanding payment obligations.

Asiyst may suspend or terminate an account where permitted by these Terms, including for:

• Material violations.
• Illegal activity.
• Security threats.
• Abuse.
• Fraud.
• Non-payment.
• Repeated violations.
• Legal requirements.

After termination:

• Access to the Services may stop.
• API credentials may be revoked.
• Integrations may stop functioning.
• Certain data may be deleted according to applicable policies.
• Outstanding payment obligations may remain.

Where supported, customers may export certain data before account closure or termination.

Export rights and limitations are described in the Export & Data Portability Policy.

Data deletion is governed by the Data Deletion Policy, applicable agreements, and legal retention requirements.

Certain information may need to be retained for:

• Legal compliance.
• Fraud prevention.
• Security.
• Accounting.
• Dispute resolution.
• Other legitimate purposes.

Asiyst's collection and processing of personal information is described in the Privacy Policy.

Where applicable, a Data Processing Agreement may govern processing performed on behalf of customers.

Each party may receive confidential information from the other party.

Confidential information should be used only for purposes permitted by the applicable relationship and should be protected using reasonable measures.

Information that is already public, independently developed, lawfully received from another source, or required to be disclosed by law may not be treated as confidential to the extent applicable law permits.

Asiyst may disclose information where required by applicable law, legal process, court order, or valid governmental request.

Where legally permitted, Asiyst may provide notice before disclosure.

To the extent permitted by applicable law and any written agreement, you may be responsible for claims arising from:

• Your unlawful use of the Services.
• Your violation of these Terms.
• Your Customer Content.
• Your applications.
• Your infringement of third-party rights.
• Your misuse of the Services.

Any specific indemnification obligations are subject to the applicable agreement.

Except where expressly stated otherwise in a written agreement or required by law, the Services are provided on an “as is” and “as available” basis.

To the extent permitted by law, Asiyst disclaims warranties that the Services will:

• Always be available.
• Be uninterrupted.
• Be error-free.
• Meet every particular requirement.
• Produce a specific result.
• Generate accurate or reliable AI output in every circumstance.

To the maximum extent permitted by applicable law, Asiyst will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the Services.

Any applicable limitation of liability is subject to mandatory rights and liabilities that cannot legally be excluded.

Where a separate written agreement contains specific liability provisions, that agreement may control.

You remain responsible for decisions made using information or output generated through the Services.

Asiyst does not guarantee that AI-generated content is suitable for your particular business, technical, legal, financial, operational, or other requirements.

You must not use the Services for high-impact decisions in a manner prohibited by applicable law or Asiyst policies.

Where a use involves significant effects on individuals, you are responsible for implementing appropriate human review, safeguards, disclosures, and legal compliance.

The Services are not intended to be used in violation of applicable children's privacy laws.

You are responsible for ensuring that your use of the Services complies with applicable age and consent requirements.

Certain Services may not be available in every country or region.

You are responsible for complying with laws applicable to your location and use of the Services.

You must comply with applicable export-control, trade, and sanctions laws when using the Services.

You may not use the Services in a manner that violates applicable restrictions.

You are responsible for complying with all laws and regulations applicable to your use of the Services, including laws relating to:

• Privacy.
• Data protection.
• Intellectual property.
• Consumer protection.
• Communications.
• Advertising.
• Security.
• Employment.
• Financial activity.
• Sector-specific requirements.

You may not resell, sublicense, lease, or commercially redistribute the Services unless expressly authorized by Asiyst.

Authorized developer or partner arrangements may be governed by separate agreements.

You may not bypass or attempt to bypass:

• Authentication.
• Rate limits.
• Credit controls.
• Billing mechanisms.
• Usage restrictions.
• Security controls.
• Access restrictions.

Except where expressly permitted by applicable law, you may not reverse engineer, decompile, disassemble, or otherwise attempt to derive source code or underlying systems from the Services.

Automated access must comply with applicable API documentation, rate limits, authentication requirements, and usage policies.

Unauthorized scraping, crawling, extraction, or automated access may be prohibited.

Good-faith security research may be permitted where conducted in accordance with Asiyst's applicable security and responsible-disclosure requirements.

Security testing must not intentionally disrupt the Services or access data belonging to other users.

Asiyst may monitor technical activity where reasonably necessary to:

• Operate the Services.
• Maintain security.
• Prevent abuse.
• Detect fraud.
• Enforce limits.
• Investigate incidents.
• Comply with law.

Monitoring does not grant Asiyst unrestricted access to Customer Content.

Asiyst may use automated systems and human review where appropriate to detect and prevent abuse, fraud, security threats, and violations of applicable policies.

Use of the Services does not guarantee:

• Revenue.
• Business growth.
• Customer acquisition.
• Conversion rates.
• Accuracy.
• Productivity improvements.
• Cost savings.
• Specific technical outcomes.
• Any other particular result.

The Services may display or process content originating from third parties.

Asiyst does not necessarily endorse or guarantee such content.

The Services may contain links to third-party websites or services.

Asiyst is not responsible for the content, security, availability, or policies of independent third-party websites.

Asiyst may provide notices through:

• Email.
• The Services.
• Account dashboards.
• Websites.
• Legal-policy pages.
• Other reasonable communication channels.

You are responsible for maintaining current contact information.

By using the Services, you consent to receive electronic communications necessary to operate your account and provide the Services, subject to applicable law and your communication preferences.

Transactional and security communications may continue even where optional marketing communications are disabled.

You may not assign or transfer your rights or obligations under these Terms without Asiyst's prior written consent where required.

Asiyst may assign or transfer its rights and obligations in connection with:

• A merger.
• Acquisition.
• Corporate restructuring.
• Sale of assets.
• Financing.
• Other business transactions.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Failure to enforce a provision of these Terms does not constitute a permanent waiver of that provision or any other right.

These Terms, together with applicable policies, order forms, agreements, and incorporated documents, constitute the agreement governing your use of the applicable Services, except where a separate written agreement expressly controls.

If multiple agreements or policies apply and contain conflicting provisions, the applicable order of precedence may be determined by the relevant written agreement.

A negotiated agreement may control over general online terms to the extent expressly stated.

These Terms should be read together with applicable Asiyst policies, including:

• Privacy Policy.
• Payment Terms.
• Refund Policy.
• AI Transparency & Disclosure.
• AI Usage Policy.
• API Terms.
• Developer Terms.
• Acceptable Use Policy.
• Security Policy.
• Service Availability / Status Policy.
• Service Level Agreement.
• Data Processing Agreement.
• Data Retention Policy.
• Data Deletion Policy.
• Export & Data Portability Policy.
• Intellectual Property Policy.
• Copyright / DMCA Policy.
• Third-Party Services Policy.
• Other applicable policies.

Asiyst may update these Terms from time to time.

Where required by applicable law, Asiyst may provide notice of material changes.

Continued use of the Services after the effective date of updated Terms constitutes acceptance where legally permitted.

Questions regarding these Terms should be submitted through the applicable Asiyst legal, privacy, support, or account-management contact method.