Analytics
Interactions
Track avatar clicks, speech bubble taps, prompt chip selections, hover gestures, and voice toggles.
Overview
Interactions capture every intentional physical action a visitor takes with the assistant widget. Analyzing interaction patterns helps product teams understand which features generate genuine user curiosity.Tracked Interaction Taxonomy
| Action | Event Identifier | Description |
|---|---|---|
| Avatar Click | avatar.clicked | Visitor clicks the character to open the chat window |
| Avatar Hover | avatar.hovered | Visitor hovers over character for > 500ms |
| Bubble Tap | greeting.clicked | Visitor clicks a proactive speech bubble prompt |
| Chip Selection | prompt_chip.clicked | Visitor taps a suggested question chip |
| Voice Playback | audio.played | Visitor toggles avatar text-to-speech audio |
| Widget Minimize | widget.minimized | Visitor collapses the conversational drawer |
Interaction Funnels & Flow
A healthy engagement funnel follows a standard progression:
[10,000 Page Impressions]
│
▼ (6.8% CTR)
[680 Avatar Clicks]
│
▼ (78% Query Rate)
[530 Messages Sent]
│
▼ (62% Multi-Turn Rate)
[328 Extended Conversations]
Actionable Insights from Interaction Data
- Prompt Chip Popularity: The Top Prompt Chips report ranks which pre-built questions receive the most clicks, revealing what visitors care most about when landing on your site.
- Drop-Off Points: If visitors click the avatar but close it within 3 seconds without sending a message, refine your welcome greeting to be more welcoming and actionable.