Resources
Support
Get technical support, open priority tickets, join the developer community, and inspect SLAs.
Overview
Whether you are debugging a local WebGL canvas issue or architecting a multi-tenant enterprise deployment, the Asiyst engineering and support team is available across multiple dedicated channels.
Support Channels & Availability
| Channel | Purpose | Availability | Target Audience |
|---|---|---|---|
| Support Portal | Formal ticket submission and bug reports | 24/7 Ticketing | All registered accounts |
| Developer Discord | Community discussions, feature ideas, peer help | Active Daily | All builders |
| Direct Email | Account, billing, and compliance inquiries | support@asiyst.com | All tiers |
| Dedicated Slack Channel | Real-time direct line to core engineering | 24/7 Dedicated | Enterprise Tier |
Support Plan SLAs
| Plan Tier | First Response SLA | Escalation Pathway | Dedicated TAM |
|---|---|---|---|
| Starter (Free) | Best-effort (< 48 business hours) | Community Discord & Docs | No |
| Pro | < 8 business hours | Tier-2 Engineering Queue | No |
| Enterprise | < 1 hour (Urgent) / < 4 hours (Standard) | Direct Core Team Pager | Yes (Named Technical Account Manager) |
Preparing Diagnostic Bundles for Faster Resolution
To accelerate resolution times, include a diagnostic bundle when opening a ticket:
asiyst diagnostics --output issue-diagnostics.jsonAttach the generated issue-diagnostics.json file along with your browser console output and reproduction steps.